Terms & Conditions — What You Need to Know Before Using Sona101 App

1 Introduction & General Information

These Terms & Conditions ("Terms") constitute a legally binding agreement between sona101 app ("we", "us", "the Platform") and our members ("you", "the user"). By accessing or using the sona101 app website or mobile application, you are deemed to have read and accepted these Terms.

Please read this entire document carefully before using our service. If anything is unclear, contact our support team — we are happy to explain everything in plain language.

2 Account Registration & Eligibility

To create an account on sona101 app, the following requirements must be met:

• You must be at least 18 years of age.
• You must be a legal citizen or permanent resident of Bangladesh.
• Each person may open only one account. Creating multiple accounts is strictly prohibited.
• All information provided during registration must be truthful, accurate, and complete.
• The mobile number and email address you provide must belong to you.

After registration, sona101 app may ask you to complete a KYC (Know Your Customer) verification process. Withdrawals may be delayed if verification has not been completed.

3 Deposit Policy

Please keep the following in mind when making a deposit on sona101 app:

• All deposits must be made in Bangladeshi Taka (BDT).
• The minimum deposit amount is BDT 100.
• Deposit methods: bKash, Nagad, Rocket, and selected bank transfers.
• Deposits are generally credited instantly. In the event of a technical issue, processing may take up to 30 minutes.
• Only use your own payment method. Using someone else's payment method is prohibited.

If you experience any issues while making a deposit, please take a screenshot of the payment and send it to our support team.

4 Withdrawal Policy

The following sona101 app rules apply when withdrawing winnings:

• The minimum withdrawal amount is BDT 500.
• Standard members may make up to 5 withdrawals per day.
• Withdrawal requests are typically processed within 3–5 minutes.
• Withdrawals may be delayed if KYC verification has not been completed.
• Withdrawals may only be made to a registered payment method.
• Large withdrawal amounts may require additional verification.

5 Bonus & Promotional Offer Terms

Sona101 app offers a variety of bonuses and promotional offers. The following rules apply to all bonuses:

• Each bonus has its own separate wagering requirements.
• Bonus funds cannot be withdrawn directly — the required conditions must be met first.
• Winnings earned using bonus funds can be withdrawn at any time.
• Each bonus has its own expiry period. Any unused bonus will be forfeited once it expires.
• Attempting to claim the same bonus multiple times may result in account closure.

Sona101 app reserves the right to modify or cancel any bonus offer at any time. Up-to-date bonus information is always available on the website.

6 Gaming Rules & Policy

The following general rules apply when playing games on sona101 app:

• Each game has its own specific rules. Please read them before you start playing.
• All game outcomes are determined entirely by an RNG (Random Number Generator). No result is predetermined.
• If a game is left incomplete due to a technical issue, sona101 app will review the situation and take the appropriate action.
• If your internet connection drops during a game, the game will pause. You can resume once your connection is restored.
• Maximum bet limits are set individually for each game.

Sona101 app takes all complaints regarding game outcomes or technical issues seriously. If you experience a problem, please report it to our support team within 24 hours.

7 Prohibited Activities

The following activities are strictly prohibited on sona101 app and will result in account closure:

• Multiple accounts: Holding multiple accounts under the same identity is strictly prohibited.
• Bots & Automation: Using automated software or bots to play is prohibited.
• Fraud: Any form of fraudulent activity is strictly prohibited.
• Money laundering: Using sona101 app for any unlawful financial transactions is strictly prohibited.
• Using another person's account: You may not use anyone else's account other than your own.
• Hacking: Attempting to hack the system or breach security in any way is prohibited.

8 Account Suspension & Closure

Sona101 app reserves the right to temporarily suspend or permanently close any account under the following circumstances:

• For violation of these Terms & Conditions.
• Registering with false information.
• For security verification in the event of suspicious activity.
• If KYC verification has not been completed.
• The user wishes to close their own account.

Before closing an account, we will endeavour to notify you via email or in-app notification. However, in cases of serious violations, an account may be closed without prior notice.

To close your account, please contact our support team. If you have a remaining balance, you will be given the opportunity to withdraw it before the account is closed.

9 Data Protection & Privacy

Sona101 app is committed to protecting your personal information. We follow the principles outlined below:

• Your personal information will never be sold to third parties.
• All data is secured with AES-256 encryption.
• Payment information is stored on a fully separate, secured server.
• Your information may be shared with authorities for security and legal purposes.

To find out more, please visit our Privacy Policy Read.

10 Responsible Gaming

Sona101 app is deeply committed to responsible gaming. We believe gaming should be a source of entertainment — not a cause of financial hardship.

• Set your own daily, weekly, or monthly deposit limits at any time.
• You can use the self-exclusion option to temporarily suspend your account for a set period of time.
• If you are experiencing a gaming problem, please contact our support team.
• Only play within your means — bet only what you can afford to lose.

For more information, visit our Responsible Gaming View page.

11 Right to Amend Terms

Sona101 app reserves the right to update these Terms & Conditions at any time. Any changes will be posted on the website, and we will endeavour to notify registered users via email.

Continued use of sona101 app after any changes have been made will be considered acceptance of the updated terms. If you do not agree to the new terms, you have the right to close your account.

12 Contact & Complaints

If you have any questions about these Terms & Conditions or wish to raise a complaint, please contact our support team:

• Email: [email protected]
• Live Chat: Chat with us directly on the sona101 app website or mobile app.
• Time: 7 days a week, 24 hours a day

Upon receiving a complaint, we will aim to provide an initial response within 48 hours. Complex issues may take additional time to resolve, but we will keep you updated throughout the process.

Sona101 app believes every issue has a fair resolution. We are always here to support our members.